A polite but assertive “no” to the buyer’s messages may stop the process before it becomes a claim. Regardless if you can afford to pay an A-Z claim, do not give in to overt blackmail. Too many A-Z claims put your whole business at risk. If you are virtually certain that the customer is lying, but it is only a few dollars, it might be worth giving in. They will try and get you to refund before they raise the claim. Scam artists know that they have a limited number of A-Z claims that they can make. Sometimes a claim is clearly fraudulent and you can see it coming. Put into place procedures to ensure that the mistakes are not repeated. You will get nowhere with an angry response to a fraudulent claim.įirst, consider what have you done wrong in the buyer’s eyes? What could you have done to avoid this? Learn from your mistakes. It is best if you do this after you fully investigate and you have calmed down. Your response must be carefully considered, to put your side in the best possible light. When you get one, you must not reply instantly. If you have more than one claim per 100 orders, you are in trouble and your account may be reviewed, suspended, and even closed. Amazon considers a claim against you as a black mark - irrespective of its merits. No matter what you do, and no matter what the justification, you will get one. If you sell on Amazon, sooner or later you will get an A-Z claim.
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